Support & Safety
Help for accounts, privacy, subscriptions, moderation appeals, and safety concerns.
Contact our monitored inbox
Email bookhoursupport@bookhour.app. Include the email on your account and enough detail for us to understand the issue. Never send your password, security code, or payment-card details.
Report or block in the app
Use the report and block actions on reader profiles, Circles, private messages, and Meetup details. Blocking removes pairwise connections and hides blocked readers from each other in shared Circle views. You can review blocked readers under Support & Safety.
Delete your account
In the app, open More → You → Account → Start deletion. Account Controls also remain available to paused, suspended, and banned accounts. Your profile is hidden immediately. You may cancel deletion during the 30-day grace period without removing applicable account restrictions; after that, permanent deletion begins. We send a completion confirmation after permanent cleanup succeeds.
Subscriptions
Restore purchases from the Bookhour+ screen. On iPhone, manage or cancel through Apple subscription settings. Deleting or pausing your account does not cancel store billing. You do not have to cancel a subscription to request deletion. Billing and refund decisions are handled by the applicable app store.
Immediate danger
Bookhour is not an emergency service. If someone is in immediate danger, contact local emergency services.